HONG KONG DELIVERY
Delivery Service is free for purchases HK$400 or above at LittleBareFeet website. Purchase net value below HK$400 will incur a HK$100 delivery fee.
• Service area include: Hong Kong Island, Kowloon and New Territories
• Delivery service is not available for: Outlying Island (Lamma Island and Cheung Chau) & Closed areas (Lo Wu, Man Kam To, Sha Tau Kok, Lok Ma Chau)
• Delivery service is based on one single destination only per order
• Under normal circumstances, the product will be delivered within 2-10 working days (subject to the stock availability)
• Delivery date and time are determined by the LittleBareFeet
Special Charges on below area / condition:
• Mid-Level (call us to confirm): HK$200
• Tung Chung: HK$140
• Stanley: HK$200
• Discovery Bay: HK$260
Buildings without lift or product can only access through staircases: HK$60 per floor and per item will be charged. Customer is responsible to declare this special arrangement upon the order. The special charges will be collected upon the delivery.
MACAU DELIVERY
Delivery Service is free for purchases HK$1,000 or above at LittleBareFeet website. Purchase net value below HK$1,000 will incur a HK$100 delivery fee.
The delivery service will arrange shipping to the Macau pier within 3-7 working days from the purchase date or order modification. Upon arrival in Macau, it will take approximately 2-3 working days for the goods to be delivered to the address provided by the customer at the building's ground floor for collection, and no upstairs delivery service is available.
GERENAL TERMS OF HONG KONG AND MACAU DELIVERY
• We endeavor to dispatch all products ordered as soon as possible after the order has been placed and accepted by us. You will be contacted and given an indication of the expected delivery date via phone or WhatsApp by our customer service.
• Orders with multiple items may not be split into different deliveries, arriving separately.
• Delivery services are subject to availability and stock availability. All delivery dates are estimates only and not guaranteed.
• LittleBareFeet will not be held responsible or provide any compensation for any loss caused due to late or delayed deliveries.
• In the case that the customer would like to postpone the delivery date, please contact our customer service before placing the order.
• You need to sign the receipt when the products are received and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfillment of the order by LittleBareFeet. You also accept the associated transfer of responsibility in the same way.
• No delivery services shall be available when Typhoon Signal No. 8 or the Black Rainstorm Warning Signal is hoisted, or such other weather condition whereby the pick-up services is considered unsafe, Baby Star will contact customer to make the relevant arrangements.
• LittleBareFeet reserves the right to amend the terms and conditions herein at its sole discretion without notice. In case of any dispute, the decision of LittleBareFeet is final and binding.
SELF PICK-UP
Alternatively, you may choose to collect the products ordered by you at our distribution center in Hong Kong.
Address: Unit 1, 1/F., BLK A, Profit Ind. Bldg., 1-15 Kwai Fung Crescent, Kwai Chung, N.T., Hong Kong
Opening Hours: Monday – Saturday 10am – 5:30pm (Closed on public holiday)
GERENAL TERMS OF SELF PICK-UP
• You will be contacted and given an indication of the ready pick-up date via email, phone or Whatsapp by our customer service.
• The customer shall present the Sales order invoice upon the collection at our centre. We may need further information to verify the identity of the customer (such as personal information of the customer).
• The customer must sign off the receipt with indication of pick-up date.
• You need to sign the receipt when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by Baby Star. You also accept the associated transfer of responsibility in the same way.
• No pick-up services shall be available when Typhoon Signal No. 8 or the Black Rainstorm Warning Signal is hoisted, or such other weather condition whereby the pick-up services is considered unsafe, Baby Star will contact customer to make the relevant arrangements.
• LittleBareFeet reserves the right to amend the terms and conditions herein at its sole discretion without notice. In case of any dispute, the decision of LittleBareFeet is final and binding.
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Overseas order
Freight is not included in the cost of the product. Freight will be quoted after the order is placed. Only when the freight is received, the delivery will be arranged.
Normally within 5 - 10 business days
*Please contact us by Email, Facebook messenger or whatsapp if you need to send to others countries.
Sales Tax
All prices at Littlebarefeet™ do not include sales tax. Shipments in some countries may be subject to import duties and taxes, which are the responsibility of the recipient. We are not able to supply an estimated cost. Please contact your local customs offices for more information.
Delivery Service
Delivery will be made during office from Monday to Friday. No deliveries on weekends and Public Holidays.
Please ensure that someone is present at the scheduled delivery date and time, otherwise we will charge for the extra expenses incurred.
Order Cancellation
Once your payment is made, that means you order is confirmed. We will process it and at this point in time, regret that we will not be able to cancel it. However, if we are unable to fulfill your order due to factors beyond our control, you will receive an email informing you of the situation. Following this notification, you have up to three days to cancel the order.
Privacy & Security
Littlebarefeet ™ collect information when you visit in order to make us as responsive as possible. We respect your privacy, and we assure you that we will use this information responsibly.
